Enquiry to paid claim, with one human click.
For a 30-bed private hospital: WhatsApp enquiries in three languages, pre-op instructions, LOGs, discharges and claims run on one system. Anything clinical still waits for a doctor or nurse.
- Wed 23:38Enquiry in Malay, answered in 48 secondsConcierge
- MonConsult with Dr Koh booked, reminders setConcierge
- D-3Consent e-signed, fasting times sentCare Coordinator
- D-2LOG approved, chased at 24hLOG & Claims Clerk
- Day 0Pre-registered, 6-minute admissionFront desk
- Day 1Dr Koh signs the drafted summaryThe one human click
- Day 2Check-in: “Better”, pain 2/10Care Coordinator
- Day 8Claim paid, co-pay by PayNowLOG & Claims Clerk
What eats the week
Good clinicians, buried in calls and chasing.
Industry-typical numbers for a private hospital this size. We measure yours in the first two weeks.
- 01
WhatsApp nobody can keep up with
Over 2,000 booking, reschedule and price messages a month land on a front desk of four. After 6pm they wait until morning.
3h 40m median first reply - 02
Nurses reading out fasting times
Pre-op and bowel-prep instructions are phoned through one patient at a time. Prep still fails and slots get cancelled.
15–20% of nurse time - 03
LOGs chased by phone and email
Letters of Guarantee take days of calls. Bills that creep past the LOG cap are only caught at discharge.
5–10 days per LOG - 04
Discharges that stall at 10am
The summary, the TTO meds, the final bill and the taxi are chased separately by four people. The next admission waits for the bed.
30–40% of discharges delayed - 05
Claims rejected for one missing page
A missing op note or a ward-class mismatch sends the claim back. It gets resubmitted when someone has time.
41 days in A/R - 06
Empty slots and new-staff questions
One in ten imaging and specialist slots goes empty. New front-desk hires can’t find insurer rules, package details or prep answers without asking around.
8–11% no-shows
What we build
One system around your HIS, not instead of it.
It reads from what you already use, does the chasing and the paperwork, and asks a person before anything clinical, financial or external goes out.
Comes in from
Goes out as
The patient journey
Where it breaks today, and what takes over.
One patient, nine stages, six roles. Red marks where the journey stalls now. Gold marks where the system does the work.
Encik Rahmat, 67, has a hernia. His daughter messages at 11:38pm, in Malay. Toggle to see the same nine stages run today, and with the system.
Care stays with your team: the consult, the surgery, the ward and every clinical decision. The system handles the messages, forms, chasing and paperwork around them, and anything clinical waits for a doctor or nurse.
Ops platform
The whole hospital on one calm screen.
Seven screens shared by the CEO, front desk, wards and billing. Click around: approve a draft, open a claim, follow a patient.
Good morning, Grace
Thu 24 Sep 2026 · morning brief built 06:02 from 9 sources
- Clinical · urgentDay 2 at home: 38.4°C and wound rednessK. Ong · lap chole · SN Siti called 09:07 · Dr Koh review 11:30
- Needs doctorDischarge summary drafted · bed A-05P. Lim · home tomorrow 10am · waiting for Dr Koh to sign
- Finance reviewClaim C-26-0917 rejected · S$24,600Harbour Life · op note now attached · above S$20k
- Needs doctorScreening report: 2 values flaggedG. C. Meng · Dr Seet to release before the 14:30 review
- Front desk · PDPARecords request · ID matchedR. Menon · colonoscopy report for his insurer
- 10:36INV-26-3312 paid by PayNow · S$640
- 10:22LOG approved · Lionheart Health · S$22,150
- 09:58Pre-op forms e-signed · M. Faizal (30 Sep)
- 09:07SN Siti called K. Ong · review booked 11:30
- 08:42Bed A-03 cleaned in 34 min · next admission told
- 07:43Cancelled MRI slot refilled in 3 min
- 06:102nd LOG chase · Harbour Life · 2 cases
- 06:02Morning brief sent to Grace
WhatsApp concierge
Answers in the patient’s own language.
Malay at midnight, Chinese pre-op reminders, a post-op fever handed to a nurse within minutes, and the CEO’s morning brief.
What the system did
Nothing yet. Send a message on the phone and the actions show up here as they happen.
Workflow automations
The chasing, done by workflows.
Six n8n workflows between your HIS, calendars, billing and insurers. Every clinical or money step has a named person on it.
Answers every enquiry in EN, BM, 中文 or Bahasa Indonesia, books the right doctor and hands anything clinical to a nurse.
- Press Execute workflow to run it with sample data. Click any node to see what it does.
Hermes AI agents
Digital staff that ask before acting.
Always-on agents on your own server. They draft, chase and nudge; a clinician or billing lead approves anything that matters.
Answers, books and reminds on WhatsApp, web and phone, 24/7, in four languages.
Press Run this agent to watch one of its runs. It will stop and ask you before anything goes out.
- · Books, reschedules and refills cancelled slots from the waitlist
- · Answers package, parking and visiting-hour questions
- · Replies in EN, BM, 中文 and Bahasa Indonesia
- · Sends 72h / 24h / 2h reminders
- · Anything clinical: goes to a nurse, never answered by AI
- · Complaints, refunds and fee waivers
- · Medical records release (ID check first)
- · Prices beyond the published package list
AI 2nd Brain
Every SOP and insurer rule, one question away.
Ask on WhatsApp and get an answer with its sources. Clinical answers are quoted from approved SOPs, never improvised.
Ask Kestrel Hill Hospital anything.
Type a question in the box below, or try one of these. The answers come from this sample company’s files, chats and meeting notes.
Before / after
What changes, in numbers.
Illustrative pilot targets for a 30-bed private hospital, measured against your own baseline in discovery. Not results from a specific client.
Rollout
How we would roll this out.
We start with one department and the workflow that costs you the most, prove it works, then expand. Nothing goes live without your sign-off.
- Week 1–201
Map and measure
We sit with the front desk, wards and billing. We baseline first reply, no-shows, LOG days and A/R, and go through PDPA and security with your DPO.
- Week 3–502
The front door
WhatsApp concierge, reminders and the team inbox in English, Malay and Chinese. Your nursing lead signs off every clinical template before go-live.
- Week 6–803
The revenue cycle
Estimates, LOG chasing, claim packs and PayNow co-pays. Billing approves every exception and everything above your threshold.
- Ongoing04
Run and expand
Discharge coordination, post-op check-ins and the 2nd Brain. A monthly review of every number, and a switch to turn any automation off.
FAQ
Questions owners ask us.
Will the AI ever give medical advice?+
No. Symptoms, medication and results questions go to a nurse or doctor with the full context. Prep and fasting instructions are quoted word for word from SOPs your clinicians approved. Anything diagnostic or therapeutic needs a clinician’s sign-off.
Where does patient data live, and what about PDPA?+
On a dedicated server, with a Singapore-hosted option. Patient IDs are masked in logs, access is by role (doctor, nurse, billing, front desk), consent is captured, and your data is never used to train public models. It is designed to align with PDPA and MOH guidance, and your DPO reviews it in week one.
Do we have to replace our HIS or billing system?+
No. It sits on top. It reads through an API or scheduled exports and writes back only where you allow. If an integration isn’t possible yet, we start with email, calendars and WhatsApp and add it later.
What happens when it’s unsure, or gets something wrong?+
Below a confidence threshold it drafts instead of sending, and a person decides. Every action goes into an append-only audit log with who, what and when, and any automation can be switched off in one click.
Can patients still reach a person?+
Always. Patients can ask for staff at any point, and the handover lands in your team inbox with the whole conversation, translated if needed.
How do insurers and TPAs fit in?+
Through the channels you already use: portals, email and the LOG desk hotline. No insurer integration is needed to start. The system checks panel rules before submission and chases on a schedule you set.
Other industries
All industries →Next step
See your business in one of these. Then we build it.
Book a 30-minute call. We map one workflow that costs you the most time, show you what it looks like automated, and tell you honestly if it is worth doing.